Exceeding Expectations, One Roof at a Time
Abbotts Roofing is a well-established, family-run business with over 30 years of experience in the roofing industry. Based in Twickenham, we offer a comprehensive range of roofing services throughout the surrounding areas.
Our Expertise and Commitment
With decades of expertise in all aspects of roofing, our skilled team tackles both household and commercial projects with meticulous care and professionalism. We take pride in exceeding customer expectations by consistently delivering exceptional results. Customer satisfaction is our top priority, and we work closely with each client to understand their unique needs and aspirations.
Quality Materials and Competitive Pricing
We uphold the highest standards by only using robust and durable materials that are built to withstand the elements. Our quotations are fair and transparent, based on competitive pricing and the use of quality materials. We believe in transparency and open communication throughout the entire process.
Comprehensive Services
Our diverse services cater to various needs and include:
Roof Repairs
- Repairing damaged or leaky roofs
- Replacing worn or damaged tiles and shingles
- Addressing structural issues and leaks
Roof Installation
- Installation of new roofs for both residential and commercial properties
- Extensive experience with various materials, including asphalt, slate, and tile
Gutter Services
- Repairing and cleaning clogged gutters
- Installation of new gutters and downpipes
- Seamlessly integrating gutter systems with your roof
Additional Services
- Moss removal and prevention
- Chimney repair and installation
- Fascia and soffit repair and installation
Areas We Serve
From Twickenham and Hounslow to Hampton and Kingston-upon-Thames, we proudly serve a wide area across London and the surrounding counties.
We are dedicated to providing our customers with an unparalleled and affordable roofing experience. Our efficiency, professionalism, and unwavering commitment to quality set us apart in the industry.
Unsatisfactory Experience with Quotation and Customer Service
A recent customer, Alec Hoffman, had a disappointing encounter with the company. The primary issue was the lack of responsiveness after requesting a quote. Despite the company's initial visit to provide a quote, they subsequently failed to respond to any further messages, leaving the customer feeling ignored and disrespected.
Poor Communication and Negative Impact
This lack of communication not only wasted valuable time for the customer but also caused significant delays in getting their roof fixed, amounting to at least three weeks. The customer emphasized that a simple message stating the company's decision not to provide a quote would have been understandable, but the complete silence was unacceptable.
Overview of Negative Experience
The customer's review highlights the company's failure in providing adequate customer service, specifically in regards to responsiveness and communication. This experience has left a negative impression on the customer, leading to a 1-star rating.
